Frequently Asked Questions
Everything you need to know about shopping with Primo Shop
What is the standard shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Simply visit our returns portal, print your prepaid shipping label, and drop the package at any authorized carrier location.
Which payment methods do you accept?
Primo Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by next year.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your delivery in real-time.